Supported by Headline Sponsors:


25th September 2019


1 Millennium Square


10am - 3pm


The EventProgramme Scroll down to view the expert business seminars that are FREE to attend.Book your FREE TICKETS using the EVENTBRITE buttons.



Seminar: Keynote Talk:  ‘The Top 10 Sales Behaviours to Smash your Targets’

Speaker: Berkeley Harris

Time: 9.00am - 9.45am

Room: 1




The trouble with Sales is the inconsistency.  Sales Professionals, Sales Managers and CEO’s struggle to provide constant Motivation to keep Sales moving.   This Keynote presentation will show you ‘How To’ achieve success for Sales Growth by this simple consistent strategy.


Sandler trains companies in the South West, UK wide and Globally – these Top 10 Behaviours are used worldwide and are proven to work.


Attendees of this Keynote talk will have access to follow up Sandler Global content at no cost.


Your Keynote speaker:


Berkeley Harris is the current Sandler Franchisee of the year and trains companies of all sizes in Sales Development, Leadership & Management, Coaching and Client KARE.   Having used Sandler in his previous organisation with outstanding results Berkeley enjoys nothing more than partnering with companies to support their growth.


Be ready for a lively talk with ‘real world’ skills that you and your teams can implement immediately.




Seminar: How to develop your Secret Sales-force

Speaker: Steve Catchick

Time: 10.00am - 10.30am

Room: 1



How do you stop the churn rate of existing customers and retain customers? This is a question and issue that often frustrates sales directors, MD’s and business owners.


It is far easier and less expensive to sell to existing customer than find new ones, yet with competition fighting for your customers, and little differentiation in the technology today, you must find a way to retain them and find new customers.


This is where the customer experience comes in as the way you can really stand out.


In this speech Steve will discuss the 3 groups of people in your company, the ambassadors, the neutrals and the saboteurs, and he will discuss how to transform your people from saboteurs into ambassadors


You will discover


   -3 principles to turn people into Ambassadors


   -How developing your soft skills pays dividends


   -How everyone in all departments, from the CEO down, have a part to play


   -How you and your teams can improve the customer experience leading to retaining existing customers and assisting the sales team in finding new ones


   -How to have a motivated and engaged team


Ambassadors are leaders who take ownership, are in service and customer focused, and are in sales without selling. They are advocates for the company and have well developed soft skills. With a company of ambassadors you have a secret sales-force!



About Steve Catchick


Steve lives just outside Reading in Berkshire and served in the Armed forces, REME, as an engineer. He has since spent over 25 years in various customer facing roles, learning from the ground up, as an engineer, customer support team leader, account manager at IBM, before switching to learning and development.


He has mentored business owners and worked with large organisations, executives and teams. Steve understands the impact building trust, good communications and excellent service has on customers and hence the bottom line.


Steve is a member of the Professional Speaking Association, (past regional president for the Thames Valley Region in Reading) and is also a Distinguished Toastmaster with Toastmasters International and a certified NLP Trainer and hypnotherapist.


His speciality is in high impact communications and public speaking and the Secret Sales-force, empowering teams to deliver exceptional customer experience and increase sales without selling.


Steve’s believes soft skills are essential in professional, personal and business success.


Socially he is a keen dancer, and frequently sees Rock’n’Roll or Swing bands. In 2004 he took a gap year to travel in S E Asia and New Zealand. His mantra is “Gap years are far too good for kids!”





Seminar: Acquire High Value Clients on Demand WITHOUT Having to Become a Marketing or Sales Ninja (or having to engage one)

Speaker: Carie Lyndene

Time: 10.00am - 10.30am

Room: 2



Carie Lyndene has been teaching businesses Marketing and Sales strategies for over 35 years.


Through her online training programmes, group coaching and private consultancy, she has been intrinsic in 10’s of millions of pounds of goods and services moving into the marketplace.


With her project partner, Alex Patchett-Joyce, they have created their flagship programme “10 Weeks To 10K Paydays” which focuses on helping Coaches, Agency owners, Consultants and professional service providers, create a High Value Client Acquisition System using no cost or low cost marketing strategies both online and off.


Allowing them to break free of the geographic and income limitations of only working locally, ensures they can finally live life on their terms without wasting any more time.


Using a certified time tested and rapid results method, her clients can launch their business without technical frustrations, information overload or without the fear of failure in just 10 weeks


In her signature talk, Acquire High Value Clients On-Demand WITHOUT Having To Become a Marketing or Sales Ninja (or having to engage one) she will walk you through the exact steps you need to implement to create those consistent 10k Paydays and truly create that sought after laptop lifestyle.






Seminar: Mediation in the workplace

Speaker: Sarah Crayford Brown

Time: 10.45am - 11.30am

Room: 1



Mediation in the workplace


Seminar hosted by Sarah Crayford Brown


What to expect?


   -A live demonstration of a workplace mediation using professional actors.

   -It would start with an outburst between the characters around a typical workplace area of conflict.

   -Sarah Crayford Brown would demonstrate how workplace mediation might be used to resolve the dispute.

   -Q & A session



Why people may be interested to attend?


The CBI estimates that workplace conflict costs UK business £33 billion per year, taking up 20% of leadership time and potentially losing up to 370 million working days. Many organisations still adopt a rigid and resource intensive formal approach when conflict arises, although this is seldom effective at resolving the dispute.


There is increasing recognition that organisations want an alternative and more informal approach to workplace conflict, such as mediation, but there is a lack of understanding about how this might be used in practice.


The session will provide the delegates with a unique opportunity to observe a ‘real’ mediation by using actors as the parties in conflict and mediated by an experienced and practicing workplace mediator.


To whom might the session appeal?


The session should appeal to anyone who has a responsibility for managing a business or an HR role. In particular:


   -HR professionals/HR Business Partners/ HR Managers/HR Directors

   -Small business owners with responsibility for managing staff

   -Leaders and managers and also of general interest to other delegates




About Sarah Crayford-Brown


Sarah qualified as a barrister in 1988 and is an accredited mediator and a coach with over 20 years of experience of working within the public sector. Sarah was a senior manager for 17 years and was responsible for implementing substantial organisational change within the Crown Prosecution Service.


Sarah was the winner in the ‘Independent Mediator of the Year’ category of the National Mediation Awards 2014 and has contributed a chapter examining the use of mediation in The Handbook of Dealing with Workplace Bullying (2015). Sarah has been awarded ‘Mediation Champion of the Year’ in the National Mediation Awards 2015






Seminar: The Brexit Brief: The latest news for Business Readiness on EU Exit | delivered by the Department for Environment, Food and Rural Affairs

Speaker: Ian Pursglove

Time: 11.40pm - 12.00pm

Room: 1




Ian Pursglove from DEFRA will deliver a brief for businesses on the latest EU Exit circumstances affecting businesses in the UK.









Seminar: Sustainable Business Isn't Just Good For Your Bottom Line

Speaker: Kate Strong

Time: 12.15pm - 12.45pm

Room: 1



The line separating the world of making money and the world doing good is blurring. Consumers are now holding businesses to account to not only deliver high quality products & services, but also get involved in causes they care about.


Companies can and need to lead the way in creating a triple bottom line business: For profit, for the planet and for people.


Kate Strong unpacks this emotive topic to assure that there is a way for a win:win scenario that not only assures increased profits, but a cleaner, safer and more loving world to live in.




About Kate Strong:


A multilingual Sustainable Business Strategist, passionate about helping entrepreneurs to create profitable triple bottom line companies (for profit, for people and for the planet).


Kate Strong is on a mission to unite the world of doing good and the world of making money one business at a time. And shares why today is the day to focus on sustainable business creation


Podcast host, 2 times TEDx speaker, World Champion triathlete, Aerospace Engineer, philanthropist, investor & trainee Reiki Master, Kate is a leader in creating an elite mindset and striving for success in all areas of life.







Seminar: People. Change. Business. Practical tools and techniques to improve your planning and productivity at work.

Speaker: John Chisholm MSc

Time: 1.00pm - 1.30pm

Room: 1



People. Change. Business. Practical tools and techniques to improve your planning and productivity at work.


In this presentation John will share powerful leadership tools and techniques that are often the preserve of experienced directors in large organisations. John will use practical examples to show how you can apply big business leadership techniques to your own business regardless of its size.


These techniques will help you to build your winning team, manage change, and plan strategically to ensure your future progress. A perfect combination of straightforward tools to ensure you are able to lead your business through uncertain times. People attending the session will be given an access code to download free copies of the tools and techniques presented and a discount code for Crescente self-study leadership courses.



Seminar hosted by John Chisholm MSc


Following experience as a project manager, programme leader and director in large organisations, John Chisholm has spent the last 15 years developing leaders and teams for businesses of all shapes and sizes. His Bath-based training company Crescente has an enviable client list including SimplyHealth, Sunseeker International, Neal’s Yard Remedies, Willmott Dixon and Unity-3D.


Crescente specialise in leadership, management and team development. What makes them different is their clever design work and interactive delivery, with laser-like focus on improving awareness, collaboration, productivity and happiness. John developed their multi-layered development models to help people learn faster and practice more of what they have learned.


John is proud to be an active member of the Bath business community having relocated from Dorset in 2017.


Alison Waller, Chief Executive, Tricuro Ltd:


John has provided professional support to develop our board of directors. John is very knowledgeable and experienced in managing our executive and non-executive directors in a diverse range of situations. His relaxed yet tenacious approach ensures full engagement. John is considered, appropriately challenging and brings a sense of humour along the way. He helped the Board to achieve their full development objectives.






Seminar: Networking that ACTUALLY works

Speaker:  Philippa Constable

Time:  1.45pm-2.15pm

Room: 1



Networking that ACTUALLY works


If you would like to understand how to be effective as a networker and find out what it takes to get a decent return on your investment from networking, then this talk is one you won’t want to miss! Networking guru Philippa Constable will enlighten you with her insights into what makes a person a real force in the networking environment. She will share tangible tips, some easy to follow strategies, and equally importantly, tell you how to avoid the pitfalls. This session is for you if you are new to networking, or you want to build more confidence and improve your skills.




About Philippa Constable:


Founded by successful businesswoman Philippa Constable, We Mean Biz & Women Mean Biz is the result of years of experience and research into how networking works. Having been a member of business development schemes and networking organisations herself, Philippa realised she could do better. She started WMB for men and women who, like her, didn’t enjoy the stuffy networking style they’d encountered in some networking groups. She’s developed a format that’s proved successful for hundreds of people, whether in business for the first time or with years of experience.






Seminar: Which businesses sell well and why and how to value your business

Speaker: Henry Campbell-Jones

Time:  2.30pm -3.00pm

Room: 1



Which businesses sell well and why and how to value your business


Learn how businesses are valued and how to maximise the value of your business. During the talk, we will look at who would buy your business and which businesses sell well. We will also present a few examples of sales we have concluded recently and the valuations and deal structures achieved.



This seminar is hosted by  Henry Campbell-Jones


Henry founded Hornblower Business Brokers Ltd in 2006 having seen the gap in the market for a hands-on broker able to help business owners sell their business and realise the value of their asset. Henry is passionate about helping owners throughout the process of selling a business, offering sound realistic advice from the start and achieving a successful sale.


Previous to starting Hornblower, Henry spent over 14 years in the automotive industry and is skilled in all aspects of business planning, development and marketing. He is a qualified Chartered Engineer with the Institution of Mechanical Engineers.


Hornblower is a specialist brokerage focusing on owner managed businesses in the engineering, technology and B2B service sectors.







Seminar: No Comment. No Problem. How to get more comments on your Linkedin posts and why it is important

Speaker: Greg Cooper

Time: 2.30pm -3.00pm

Room: 2




How to get more comments on your LinkedIn posts and why it is important.


Do you struggle to get people to engage with your posts? Why do some people’s posts attract hundreds of comments and other people get few or none? In this talk LinkedIn expert Greg Cooper shares practical tips which will help you create posts that attract more attention and ultimately more business opportunities.


 About Greg Cooper


Greg is an independent LinkedIn consultant and trainer based in Bristol, UK. He is a Fellow of the Institute of Direct and Digital Marketing. Greg helps SMEs to use LinkedIn more effectively to find, win and keep customers. He runs public and in-house courses as well as one to one sessions.


Greg is also the host for the popular Bristol LinkedIn Local – a pitch free networking event which focuses on building relationships with other LinkedIn members.


You can find more about Greg’s courses on his website: